FAQs & Support

Is Cash on Delivery available? Yes, COD is available on every order, in every city.

How long does delivery take? The homepage says 4 to 5 working days. The Support page on the live site says 5 to 6 business days in major cities and 7 to 8 days in other areas. Use the Shipping Policy page for the timing you publish.

What is the warranty? 1-year brand warranty on every product, for faults under normal use.

Can I change or cancel my order? Yes, within 4 hours of placing it, or before it is dispatched, whichever comes first. Contact support with your order number.

What if my item arrives wrong or damaged? Report it within 24 hours of delivery. Software faults should be reported within 7 days.

How do exchanges and refunds work? 7-day replacement / no-question-asked exchange (see the Exchange & Return page). Refunds take 7 to 10 business days after approval. Fault repairs can take 15 to 20 days; battery issues 7 to 10 days (2 to 3 days for calling-related battery checks).

Which apps work with the watches? The live site lists Zero Lifestyle, Da Fit, Wear Pro and FitCloud Pro, depending on the model. Check the model page before pairing.

How far does Bluetooth reach? About 10 metres in open space, less through walls.

Are the health readings medical? No. Heart rate, SpO2 and sleep figures are for everyday lifestyle awareness only, not for medical diagnosis.

Contact: support@zerolifestyle.shop | +92 21-37189376 | WhatsApp https://api.whatsapp.com/send?phone=923331177318