Exchange & Return

7-day replacement / no-question-asked exchange on eligible products. Report a wrong or damaged item within 24 hours of delivery, and software faults within 7 days.

Refunds take 7 to 10 business days after approval. Fault repairs can take 15 to 20 days. Battery issues take 7 to 10 days (2 to 3 days for calling-related battery checks).

To start an exchange or return, email support@zerolifestyle.shop with your order number, photos of the issue and your preferred replacement or refund.